Direct Email Contact

For general inquiries, the fastest way to reach the Punt team is through their primary email address: [email protected]. This inbox is monitored daily by the customer experience team, and most questions receive a reply within one business day. Whether you are a startup looking to streamline your legal workflows or an established firm interested in their document automation platform, this email serves as the universal entry point. The team encourages detailed messages so they can route your request to the appropriate specialist without back‑and‑forth.

Sales and Partnerships

If you are evaluating Punt for your organization or exploring a strategic partnership, the sales department can be contacted directly at [email protected]. The sales team typically responds within a few hours during U.S. business hours and can schedule a live demo of the product. They also handle requests for volume licensing, enterprise pricing, and custom integrations. When reaching out, include your company name, the approximate number of users, and a brief description of your use case to help them prepare a tailored proposal.

Technical Support

Existing users who encounter issues with document generation, template editing, or account management should write to [email protected]. The support team operates during standard Pacific Time business hours, Monday through Friday, and aims to acknowledge every ticket within two hours. For urgent matters—such as system outages or critical errors—the subject line should include “URGENT” to escalate the ticket. Punt also maintains a help center with FAQs and troubleshooting guides, but the dedicated support email remains the primary channel for personalized assistance.

Phone Support

While Punt prioritizes email communication to ensure a written record, they also offer phone support for urgent or complex issues. The main contact number is +1 (855) 555‑PUNT (7868). This line is staffed from 9:00 AM to 5:00 PM Pacific Time, Monday through Friday. Before calling, have your account email and a brief summary of the issue ready. For security purposes, the support representative will verify your identity before discussing any account‑specific details. International callers should note standard long‑distance rates apply.

Mailing Address

For formal correspondence, legal notices, or physical document delivery (e.g., signed contracts or NDAs), the official mailing address is:
Punt Inc.
548 Market Street, Suite 97507
San Francisco, CA 94104
USA

The company recommends using a trackable shipping method for time‑sensitive materials. Note that Punt does not accept walk‑in visitors at this address; all business is conducted remotely. If you need to send something that requires a signature, please address it to the “Legal Department” to ensure proper handling.

Online Contact Form

For those who prefer a structured submission, the Punt website features a contact form accessible from the “Contact” page. The form requires your name, email address, company name, and a message. It automatically assigns a case number, which you can reference in future follow‑ups. The form is ideal for non‑urgent inquiries such as general questions, feedback, or media requests. Submissions are triaged by the same team that monitors [email protected], so response times are comparable.

Social Media and Community

Punt maintains an active presence on LinkedIn and Twitter (X). Their LinkedIn page (linkedin.com/company/punt) is the best place for corporate announcements, product updates, and industry thought leadership. Direct messages on LinkedIn are monitored but may have slower response times than email. On Twitter, the handle @punt responds to public mentions and direct messages during business hours. While social media is not recommended for technical support due to privacy concerns, it works well for quick questions about features or upcoming events.

Office Hours and Time Zones

The Punt team operates primarily in the Pacific Time Zone (PT). All email and phone support follow the same schedule: Monday through Friday, 9:00 AM to 5:00 PM PT, excluding major U.S. holidays. The company occasionally offers extended hours during product launches or high‑demand periods, but those are announced via their blog and social channels. If you contact them outside of these hours, your message will be queued and answered on the next business day. For users in different time zones, it helps to mention your preferred time for a callback when using email.

Media and Press Inquiries

Journalists, analysts, and content creators can reach the communications team at [email protected]. This dedicated address handles interview requests, product embargo details, and spokesperson availability. The team prefers email over phone for press queries to maintain accurate records. When requesting a comment or interview, please include your publication name, deadline, and the specific topic you are covering. Press materials, including logos and screenshots, can also be requested through this channel.

Data Privacy and Legal Contact

For privacy‑related questions, data subject access requests, or inquiries about Punt’s data processing practices, the legal and compliance team can be reached at [email protected]. This email is handled by the Data Protection Officer (DPO) and is strictly for privacy matters. General sales or support emails sent here will be forwarded to the appropriate department, which may delay the response. If you need to report a security vulnerability, please use the dedicated security@email address listed on their security page (not linked here) rather than the general contact.

Customer Feedback and Feature Requests

Punt actively encourages users to share ideas for improving the platform. Feature requests and product feedback should be sent to [email protected]. The product team reviews these submissions monthly and often follows up for clarification. While not every suggestion is implemented, the company publishes a public roadmap that shows which ideas are under consideration. Including a detailed use case and the potential impact of the feature increases the likelihood of it being prioritized.